Return & Cancellation.

We believe that acquiring a luxury timepiece is a significant decision. To ensure your complete peace of mind, Designer World offers a premium 7-day hassle-free return and exchange policy for all pristine, unworn watches purchased through our digital showroom.

If you are not entirely satisfied with your timepiece, or if the case size/dial color does not match your expectations, we will gladly facilitate a return or swap within 7 days from the date of delivery.

To preserve the value of our high-end horological collections, returned watches must satisfy the following strict criteria without exception:

• The watch must be completely **unworn**, **unaltered**, and **undamaged**.
• All protective plastics, static films, or shrink-wrap layers on the glass, bezel, casing, and strap must be **perfectly intact** and **unremoved**.
• The watch must be returned in its **original luxury presentation gift box**, including the outer protective sleeve.
• All accompanying documentation, including the **stamped warranty card**, **instruction manuals**, and any **tamper-proof security tags** must be present.
• The strap must not show any signs of creasing, buckle indentation, or sizing link removal.

To initiate a return or exchange, please follow this step-by-step luxury process:

1. Send an email to concierge@designerworld.in with your Order Number and photos of the watch displaying its pristine condition.
2. Once approved, our concierge team will schedule a **secure pickup** via our premium courier partners. A courier agent will package the timepiece in a tamper-evident box.
3. Upon receipt at our Quality Assurance Lab in New Delhi, our certified watchmakers will audit the timepiece within 48 business hours to verify that it meets the eligibility criteria.

Once the watch passes our horological audit, your refund will be processed immediately:

• Prepaid Orders: The refund will be credited directly to the original bank account, credit card, or wallet used during purchase within 5-7 business days.
• Cash on Delivery (COD) Orders: The refund will be settled via a secure Bank Transfer (NEFT/IMPS) to an account matching the purchaser's name. You will be requested to provide bank details securely through our concierge desk. COD refunds are settled within 7-10 business days.

We strive to ship our timepieces swiftly. You may cancel your order at any time before it leaves our fulfillment facility:

• To request a cancellation, please call our support desk immediately or email concierge@designerworld.in.
• If the order has already been dispatched from our facility, it cannot be canceled. In this event, you can refuse the shipment upon delivery or accept it and request a standard 7-day return.
• A full refund will be processed for all valid cancellations according to the refund timelines listed above.

Every Designer World timepiece undergoes a triple-tier inspection before dispatch. However, if your watch arrives damaged or has a transit defect:

Please report the issue within 24 hours of delivery with photos of the transit box and the timepiece. We will arrange an immediate replacement or process a full priority refund.