For exchange of any item, you will have to send us a mail on firstname.lastname@example.org or give us a call on +91 22-28380505.
We will initiate a reverse pick up (if available for your pincode/area).
If reverse pick up is not available, you will have to send us the product back on our registered address mentioned below:
DESIGNER WATCH (P) LTD
PINNACLE BUSINESS PARK,
F1-8,FIRST FLOOR, NEXT TO AHURA CENTRE.,
MAHAKALI CAVES ROAD,
The items sent to us should be in good condition as received by you.
Product(s) should not be damaged due to use or misuse. If the Product has a manufacturing defect, it should not be used. Product should not be tampered with. Product must not be washed/perfumed.
The tags on the garments if any should not be removed. If product received by us is in a bad condition, it will be sent back to you and exchange/refund will not be allowed.
The product should be sent back with the receipt or proof of purchase.
After we receive the item, we will start the process for exchange.
We will send you the requested item at no shipping charge to you.
For your protection, we suggest all returns be sent back to us through a traceable carrier.
Most major carriers offer tracking information.
Please allow 5 business days after receipt for your exchange to be processed and shipped to you.